At Tribeca Health, we strive to get your performance supplements and wellness essentials to you as quickly as possible. We ship daily from our warehouses in Australia and New Zealand to ensure the fastest delivery times.
All Australian orders are dispatched from our warehouse in Queensland.
All New Zealand orders are fulfilled locally from our NZ-based warehouse to get your supplements to you faster!
💡 Please Note: If an item in your order is unavailable at our NZ location, we will automatically reroute and ship your order from our Australian warehouse so you don't miss out. Don't worry—free shipping is still on us!
We ship to most global destinations directly from our Australian warehouse.
Once your order is packed and ready for dispatch, you will receive an email with a tracking number. Please allow up to 24 hours for the tracking link to become active once the courier has scanned the parcel.
If by mistake you’ve entered the wrong address please email sales@tribecahealth.com.au as soon as possible. If your order has not been dispatched, we will be able to update your order with the correct shipping details. If your order has already been dispatched, you’ll need to contact Australia Post or Aramex to redirect the parcel.
If a package is returned to us due to an address error (or any other error) made by you, you will be responsible for any further shipping charges incurred in redelivering the order to you.
You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them via the shipping carrier or your local government. Obligations in this regard vary from country to country. We will not be liable for packages refused or held by customs for delivery. We do not take responsibility for any extra charged to the customer by customs/duty/VAT. If a package is returned to us due to a breach of your countries import regulations, you will be responsible for any costs associated with this. A refund may be issued for product only, upon receipt of the returned package. If an order is seized and destroyed by customs due to regulatory issues, you will not receive credit for the order or shipping cost. If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, we will instruct the carrier to abandon the package. You will not receive a refund for the merchandise or shipping cost.
We strongly recommend that you contact your customs office and ask about import regulations and requirements before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
